Refund policy

Vera 14-Day Refund Policy

At Vera, we stand behind the quality of our products and want you to feel confident in your purchase. That’s why we offer a 14-day refund policy, subject to the terms outlined below.

Please read this policy carefully before placing an order.

14-Day Refund Window

You may request a refund within 14 days of the delivery date.
Requests submitted after the 14-day window will not be eligible for review or approval.

No Returns Policy

Vera does not accept physical returns.

All approved refunds are processed without requiring the product to be returned.
This policy helps us maintain hygiene standards, reduce waste, and streamline customer support.

Refund Eligibility

Refunds are not guaranteed and are reviewed on a case-by-case basis.

To be eligible for a refund:

  • The request must be submitted within 14 days of delivery

  • Proof of purchase is required (order number or confirmation email)

  • The issue must fall under one of the following categories:

    • Product arrived damaged or defective

    • Product experienced a verified malfunction under normal use

    • Item was not as described on our website

We may request:

  • Clear photos or videos of the issue

  • A brief explanation to assist with verification

Non-Refundable Situations

Refunds will not be issued for:

  • Requests made after the 14-day window

  • Damage caused by misuse, improper handling, or unauthorized modifications

  • Normal wear and tear

  • Buyer’s remorse or change of mind

  • Incorrect use that does not follow provided instructions

How to Request a Refund

To initiate a refund request, please contact us at:

📧 support@vera.com
(Replace with your official support email if different)

Include:

  • Order number

  • Full name used on the order

  • Description of the issue

  • Supporting photos or videos (if applicable)

Our support team will review your request and respond within 2–5 business days.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. Prompt reporting helps us resolve the issue efficiently.

Refund Processing

If your refund is approved:

  • Refunds are issued to the original payment method

  • Processing times vary depending on your bank or payment provider

  • Shipping fees (if applicable) are non-refundable